We guarantee the information about Vietnam
travel that we provide will be as up to date, accurate and objective as
we can make it. Although we are very proud of our country. we are also
honest. If something is not as good as it should be we will tell you.
We do not want you to be disappointed. If you want very specific
information we will try to find it for you.
South
Pacific Travel respects your privacy and we will do our utmost to
ensure the information you supply is kept private and secure. This
document outlines the types of personal information we receive and
collect when you use our services, as well as some of the steps we take
to safeguard information. We hope this will help you make an informed
decision about sharing personal information with us.
How is your personal information used?
The information you
give helps us provide you with personalised service. When you supply
information about yourself for specific purposes, we use the
information for that purpose only (i.e. to provide the services or
information you have requested). If making a booking with us,
additional information will be required for operational reasons.
We do not share, sell
or rent information to any third parties. If you receive information
from South Pacific Travel, it is because you have asked to hear from
us, you have entered a competition and agreed to join our mailing list,
or a friend/colleague has requested it on your behalf.
After your tour, we
will contact you to ask for your for opinions and comments about your
experience of traveling with South Pacific Travel. Apart from seeking
information to improve the quality of our services, we will ask your
permission to quote a sentence or two on our web site in a way that
ensures your anonymity. The decision to assist us in this way is
entirely yours – our request does not place you under any obligation.
We will also ask if
you would be willing to respond to telephone, e-mail or mail requests
from potential customers seeking confirmation of our probity. The text
on the page offering this service will include a disclaimer of any
liability on your part. As above, this request does not place you under
any obligation – feel free to say “No”.
Fair prices with no hidden extras:
We
apply a standard margin to all our tours. The amount we add is
calculated to cover our costs and generate a modest profit, and never
exceeds 20%. This applies to the agreed itinerary only - if you require
help with, for example, a dinner reservation or arranging a ticket for
an event at the Opera House, we will not add anything extra to the
price quoted by the restaurant or box office.
If you ask us to make
hotel or flight bookings only, the prices we quote will always be
competitive and fully inclusive of all taxes and service - no hidden
'extras'. If you want to visit workshops or commercial outlets, there
will be no obligation or pressure for you to buy anything - we do not
make deals to receive commission.
Protection from South Pacific Travel:
South
Pacific Travel is fully licensed by the Vietnam National Administration
of Tourism (VNAT) as an international tour operator: 0807/2008/TCDL - GP LHQT in 2008. The
terms of our license require us to place a substantial cash bond in a
secure account. The account has two signatories South Pacific Travel
and VNAT. The money in the account is solely for compensating clients.
If we get it wrong or third party contracted to us, fails to deliver a
part of the agreed contract or in case the matter is reasonable we
committee to reimburse you. Failures that were the result of
circumstances beyond our control, such as cancellation or postponement
resulting from government action or policy, war, civil unrest or
natural disasters, are excluded.
Links:
This site may
contain links to other websites. Please note that when you click on one
of these links you are entering another site. We encourage you to read
the privacy statements of these linked sites as their privacy policy
may differ from ours. |
